FAQ
Frequently Asked Questions
Everything you need to know about our women's fashion, orders, shipping, and returns.
Shipping & Delivery
1. How long does standard shipping take?
Orders are typically processed within 1-3 business days. Tracked international shipping usually takes 7–15 business days to arrive in North America and European countries. You will receive a dispatch confirmation email with a tracking number within 48 hours of shipment.
2. How much does shipping cost?
We offer a flat-rate standard shipping fee of $6.00 on orders under $39. Enjoy FREE standard shipping on all orders $39 and up!
3. How can I track my package?
As soon as your order is dispatched, we will email you a shipment confirmation containing a direct tracking link and code. You can click the link anytime to check real-time transit status and estimated delivery updates.
4. Are customs duties and import taxes included?
For most standard orders to the United States and major European destinations, packages are delivered duty-free. Any applicable local import duties or taxes are calculated at checkout or handled according to destination customs regulations.
Orders & Account
5. Can I modify or cancel my order after placing it?
We strive to fulfill orders as quickly as possible. If you need to edit your shipping address, size, or cancel an order, please email our care team at support@dailyladystyle.com within 12 hours of placing your order.
6. Will I receive an order confirmation email?
Yes! An automated order confirmation email with your order number and summary is sent immediately upon successful payment. If you don't see it in your inbox, please check your spam or junk folder.
7. Do I need an account to place an order?
No, guest checkout is fully supported for your convenience. However, creating a free account allows you to track orders faster, save your shipping addresses, and receive special insider promotions.
8. What should I do if my package says delivered but I haven't received it?
First, check around your delivery location, mailbox, or with neighbors. Occasionally, couriers mark packages as delivered shortly before drop-off. If you still cannot locate it after 24 hours, contact us immediately at support@dailyladystyle.com so we can investigate with the carrier.
Sizing & Product Care
9. How do I choose the right size for dresses and tops?
Every product page features an explicit Size Guide with accurate bust, waist, hip, and length measurements in both inches and centimeters. We recommend measuring a similar garment you own to ensure the best fit. If you are between sizes, we suggest choosing the larger size.
10. What materials are DailyLadyStyle clothing made of?
We prioritize soft, breathable, and durable fabrics designed for modern everyday wear. Detailed fabric compositions (such as cotton blends, chiffon, knitwear, or polyester) are clearly noted under the product description section of each item page.
11. How should I care for and wash my clothing?
To preserve the shape and color of your garments, we recommend machine washing on a gentle cold cycle or hand washing. Line dry or tumble dry on low heat. Always check the care label inside the garment for specific instructions.
Returns & Refunds
12. What is your return window policy?
We offer a hassle-free 30-day return policy. If you are not completely satisfied with your item, you may request a return within 30 days of receiving your package. Items must be unworn, unwashed, and in original condition with tags attached.
13. How do I initiate a return or exchange?
Simply reach out to our customer service at support@dailyladystyle.com with your order number and reason for return. Our support team will respond within 24 hours with return address instructions.
14. How long does it take to process a refund?
Once your returned package is received and inspected at our warehouse, your refund will be issued back to your original payment method within 3 to 5 business days.
15. What if I receive a damaged or incorrect item?
We sincerely apologize for any inconvenience! Please email us at support@dailyladystyle.com within 7 days of delivery with photos of the damaged or wrong item. We will arrange a free replacement or full refund immediately.
Payment & Security
16. Which payment methods do you accept?
We support major global credit and debit cards for safe payment, including American Express, JCB, Mastercard, and VISA.
17. Is my payment and personal information secure?
Absolutely. Our checkout system uses 256-bit SSL encryption and strict PCI-DSS compliant payment gateways. Your credit card details are never stored on our servers.
18. How do I apply a discount code at checkout?
On the checkout page, enter your promo code into the "Discount Code" or "Promo Code" field and click "Apply." The order total will instantly update to reflect your discount before payment completion.
Corporate & Contact Information
Still have questions or need assistance with your order? Our dedicated customer care team is available to assist you with sizing, shipping, or product advice.
- Company: Stellar Sports Apparel Limited antom
- Address: FLAT 08A, 19/F, CHINA SHIPBUILDING TOWER, 650 CHEUNG SHA WAN ROAD, LAI CHI KOK, HONG KONG
- Email: support@dailyladystyle.com